Claiming JobSeeker Payment (JSP) 001-19051501 - opad

This document discusses how an individual can declare JSP online, or with aid from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers need to claim as soon as possible online via the Services Australia site.

To get approved for JSP an individual should:

- be of qualifying age for JSP

meet Australian house requirements for JSP
be jobless, and
trying to find work and going to participate in activities that increase their possibilities of finding a job, or
not able to work, study or search for work due to medical condition, illness or injury, or
utilized or studying complete time and are unable to undertake these due to a medical condition, health problem or injury and work or study to go back to

If the consumer has actually indicated they are unable to work due to a short-lived incapacity, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW customers claiming JSP

A DSP customer whose payments have actually been suspended/ cancelled return to work (RTW) can declare an alternate payment when:

- they are still working 30 or more hours per week, and
their income falls listed below the JSP income test cut-off

For instance, a self-employed DSP client is still working 30 hours per week, however their income has actually minimized. See Rates and Thresholds.

In all cases, check if the customer is eligible to have their DSP reinstated before taking a look at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP as much as 13 weeks before the very first day of eligibility. On the day they end up being qualified they must provide their checking account balances, proof of earnings and work separation details.

can start an early claim online. They will be able to finish Your individual details, Your situations and Your financial information.

If making an early claim after a break in payment of 39 weeks or less, the client will have fewer questions to answer in the online claim.

Customers can not finish Review and Confirm, Next steps or submit the claim online till within 2 week of being eligible for JSP. They will get a tip notification 2 week before the eligibility date.

A detained person may lodge a claim as much as 3 weeks before release from jail. These claims are ruled out early claims as the customer is certified however not payable when they declare.

Customers moving from a present income assistance payment can lodge an early claim approximately 28 days before the date of credentials.

Online claims

Customers need to develop a myGov account and connect their Centrelink online account to it.

Once the consumer has connected their Centrelink online account to myGov, to begin an online claim for JSP they need to:

- sign in to myGov and access their connected Centrelink online account
ensure their individual details are right. From the menu, pick the My information > Personal and contact details > My profile to make updates
from the menu, select Payments and claims > Claims > Make a claim. To find out more, see Claiming JSP online table in the Self-managed tab

Customers declaring or moving to JSP will see a minimized concern set as part of their online claim if they are:

- currently in invoice of an income assistance payment, or
have cancelled from payment in the last 52 weeks

Streamlined claims

In some cases, a task is presented to the consumer on their Centrelink online account homepage up to 28 days prior to losing credentials for their present payment.

The task will permit the customer to undertake a structured claim process to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for customers deemed unable or inappropriate to complete an online claim or candidates. ACC should likewise be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

' Channel Hopping' within ACC indicates:

- the consumer can start a claim online and a Service Officer can take it over, or
a Service Officer can assist a customer begin a claim which can then be finished by the client in their Centrelink online account

Remote consumers

If the client resides in a remote area and generally uses an agent, Remote Service Centre, or phone to do service and is unable or inappropriate to finish an online claim, the customer should be moved to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) team provides specialised remote service for identified remote consumers.

The customer must have:

- the remote indication showing on the Customer Overview, or
a property address in a remote area

To check the address remains in a remote place:

- browse the town name in Office Locator
see the Towns Result List
see the Remoteness column

Customers with candidate plans

Correspondence candidates can submit an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to claim JSP on behalf of their principal, offer an online claim initially. If they decrease the online claim offer, a Service Officer need to run Assisted Customer Claim (ACC) with the nominee.

If a candidate is declaring on behalf of an individual, motivate the nominee to assist the person claim JSP utilizing the person's Centrelink online account. If the candidate is not able or unwilling to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some circumstances, it may not be reasonable for a consumer to finish all Required jobs prior to sending their claim. These include exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).

Relocating to an Area of Lower Employment Prospects (MALEP)

Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have actually stopped briefly all Relocating to a Location of Lower Employment Prospects (MALEP) evaluations.

If the consumer has moved address within the previous 26 weeks, Services Australia must identify if they have actually lowered their employment potential customers by relocating to a new location.

If this is the case, the Service Officer must investigate a possible MALEP employment associated exclusion duration.

Unemployed due to a voluntary act or misconduct

If the customer has actually willingly left work or been dismissed due to misconduct in the 12 weeks prior to declaring, a joblessness failure or a Joblessness Non-Payment Period (UNPP) may have taken place.

Do not produce compliance action up until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is received to identify a non-compliance event has actually happened.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most job candidates are subject to RapidConnect and are encouraged of their requirements or wiki.team-glisto.com an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job candidates who are eligible for a referral to a Workforce Australia or other expert service provider, will have an initial consultation scheduled throughout the Participation Interview. Attending this first service provider appointment is referred to as the task applicant's RapidConnect requirement.

In a lot of cases, conference RapidConnect requirements will identify the start date of the job hunter's income support payment. Note: this goes through task applicants meeting any waiting durations and credentials requirements.

Mutual responsibility requirements

The Department of Employment and Workplace Relations (DEWR) will automatically refer new task hunters to the Workforce Australia online work service. This excludes task candidates residing in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single client aged 55 years and over who have been receiving an earnings assistance payment or allowance for 9 or more continuous months may be entitled to a higher rate of payment. The system will automatically determine this and apply the appropriate rate for qualified customers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data might provide to consumers throughout their online claim. Employer details, name and ABN, will exist to the customer if STP data is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the choice to confirm the employer within the claim. If a customer verifies the company, once on payment, STP pre-filled earnings will be provided to the consumer when they report. If the consumer does not confirm the company, once on payment, the STP company might provide to the consumer again when they report.